Коды ошибок Konica Minolta Bizhub C224/284/364 (C3825 - C5501)

Список включает ошибки моделей C224/284/364 и C224e/284e/364e 

 

  • Code: C3825

Description:

Fusing abnormally low temperature detection (Main of the heating roller)

The heating roller temperature sensor (TEMS) continues to detect a temperature lower than a predetermined one for a predetermined period of time.

Remedy:

  1. Check the fusing unit for correct installation (whether it is secured in position).
  2. Check the open/close operation of the upper right door.
  3. Check the fusing unit and PRCB for proper connection and correct or change as necessary.
  4. Replace the fusing unit.
  5. PRCB ICP15 conduction check.
  6. Replace PRCB.

 

  • Code: C3826

Description:

Fusing abnormally low temperature detection (Center of the heating roller)

The heating roller thermistor/2 (TH2) continues to detect a temperature lower than a predetermined one for a predetermined period of time.

Remedy:

  1. Check the fusing unit for correct installation (whether it is secured in position).
  2. Check the open/close operation of the upper right door. 
  3. Check the fusing unit and PRCB for proper connection and correct or change as necessary.
  4. Replace the fusing unit. 
  5. PRCB ICP15 conduction check. 
  6. Replace PRCB.

 

  • Code: C3922

Description:

Fusing sensor wire breaks detection (Edge of the heating roller)

After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time.

Remedy:

  1. Check the fusing unit for correct installation (whether it is secured in position).
  2. Check the open/close operation of the upper right door.
  3. Check the fusing unit and PRCB for proper connection and correct or change as necessary.
  4. Replace the fusing unit. 5 Replace PRCB.

 

  • Code: C3925

Description:

Fusing sensor wire breaks detection (Center of the heating roller)

After a predetermined period of time after the warm-up stage is started, the heating roller temperature sensor (TEMS) voltage does not increase by predetermined steps (temperature rise) within a predetermined period of time.

Remedy:

  1. Check the fusing unit for correct installation (whether it is secured in position). 
  2. Check the open/close operation of the upper right door. 
  3. Check the fusing unit and PRCB for proper connection and correct or change as necessary.
  4. Replace the fusing unit.
  5. Replace PRCB.

 

  • Code: C3926

Description:

Fusing sensor wire breaks detection (Middle of the heating roller)

• After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a predetermined time.

• When a temperature detected by the heating roller thermister/1 (TH1) is compared with the temperature detected by the heating roller thermister/2 (TH2) to find out that the difference exceeded the predetermined temperature.

Remedy:

  1. Check the fusing unit for correct installation (whether it is secured in position). 
  2. Check the open/close operation of the upper right door. 
  3. Check the fusing unit and PRCB for proper connection and correct or change as necessary.
  4. Replace the fusing unit. 5 Replace PRCB.

 

  • Code: C4101

Description:

Polygon motor rotation trouble

• The polygon motor fails to turn stably even after the lapse of a given period of time after activating and changing rotation speed the polygon motor.

• Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.

Remedy:

  1. Check the connector between PH unit-FRB CN17 for proper connection and correct as necessary.
  2. Replace the PH unit.
  3. FRB fuse conduction check
  4. Replace FRB.
  5. Replace PRCB.

 

  • Code: C4501

Description:

Laser malfunction

• SOS signal is not detected even after the lapse of a given period of time after starting the laser output.

• SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.

Remedy:

  1. Check the connector between PH unit-PRCB CN24 for proper connection and correct as necessary. 
  2. Replace the PH unit. 3 Replace PRCB.

 

  • Code: C4801

Description:

Main unit board failure

MFP detects simultaneous replacement of multiple boards.

Remedy:

  1. Reinstall the old PRCB. 
  2. Back up data. 1. Call the Service Mode to the screen. 2. Call the Enhanced Security to the screen. 3. Touch [Engine Data Backup]. 4. Touch [Engine Data Save mode], and press the Start key. 5. Select [Yes], and press the Start key again. 6. Check that the result “OK” appears. 
  3. Replace PRCB Turn OFF the main power switch and replace the current PRCB with a new one. (When using a PRCB of another machine in service, be sure to use a PRCB installed in the same model.)
  4. Restore back up data. 1. Turn ON the main power switch. 2. Check that the trouble code “C4802” appears and then display service mode. 3. Call the Enhanced Security to the screen. 4. Touch [Engine Data Backup]. 5. Touch [Engine Data Load mode], and press the Start key. 6. Select [Yes], and press the Start key again. 7. Check that the result “OK” appears. 8. Turn OFF the main power switch and turn it ON again more than 10 seconds after. 
  5. Update the PRCB firmware. 
  6. If the above actions do not solve the problem, contact KMBT.

 

  • Code: C4802

Description:

Main unit backup data miscompare

The replacement of the printer control board is detected.

Remedy:

  1.  1.1. Check that the trouble code “C4802” appears and then display service mode.1.2. Call the Enhanced Security to the screen. 1.3. Touch [Engine Data Backup]. 1.4. Touch [Engine Data Load mode], and press the Start key. 1.5. Select [Yes], and press the Start key again. 1.6. Check that the result “OK” appears. 1.7. Turn OFF the main power switch and turn it ON again more than 10 seconds after. 
  2. Update the PRCB firmware. 
  3. If the above actions do not solve the problem, contact KMBT.

 

  • Code: C5102

Description:

Transport motor’s failure to turn

The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary.

Remedy:

  1. Check the connector between M1-PRCB CN31 for proper connection and correct as necessary.
  2. Check M1 for proper drive coupling and correct as necessary.
  3. M1 operation check PRCB CN31-2 (REM) PRCB CN31-5 (LOCK).
  4. Replace M1.
  5. Replace PRCB.

 

  • Code: C5103

Description:

Transport motor’s turning at abnormal timing

The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.

Remedy:

  1. Check the connector between M1-PRCB CN31 for proper connection and correct as necessary. 
  2. Check M1 for proper drive coupling and correct as necessary. 
  3. M1 operation check PRCB CN31-2 (REM) PRCB CN31-5 (LOCK). 
  4. Replace M1. 
  5. Replace PRCB.

 

  • Code: C5351

Description:

Power supply cooling fan motor’s failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.

Remedy:

  1. Check the connector between FM1-relay CN26-PRCB CN18 for proper connection and correct as necessary.
  2. Check the fan for possible overload and correct as necessary.
  3. FM1 operation check PRCB CN18-13 (REM) PRCB CN18-15 (LOCK) 6-C.
  4. Replace FM1.
  5. PRCB ICP2 conduction check.
  6. Replace PRCB.

 

  • Code: C5354

Description:

Ozone fan’s failure to turn

The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.

Remedy:

  1. Check the connector between FM13-relay CN158- PRCB CN23 for proper connection and correct as necessary.
  2. Check the fan for possible overload and correct as necessary.
  3. FM13 operation check PRCB CN23-10 (REM) PRCB CN23-12 (LOCK) 5-C. 
  4. Replace FM13.
  5. PRCB ICP19 conduction check.
  6. Replace PRCB.

 

  • Code: C5355

Description:

Toner bottle cooling fan’s failure to turn

The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.

Remedy:

  1. Check the connector between FM4-relay CN157- PRCB CN34 for proper connection and correct as necessary. 
  2. Check the fan for possible overload and correct as necessary.
  3. FM4 operation check PRCB CN34-1 (REM) PRCB CN34-3 (LOCK) 27-C.
  4. Replace FM4.
  5. PRCB ICP18 conduction check.
  6. Replace PRCB.

 

  • Code: C5370

Description:

Rear side cooling fan’s failure to turn

The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.

Remedy:

  1. Check the connector between FM3-MFPB PJ26 for proper connection and correct as necessary.
  2. Check the fan for possible overload and correct as necessary.
  3. FM3 operation check MFPB PJ26 (LOCK) 7-P.
  4. Replace FM3.
  5. Replace MFPB.

 

  • Code: C5372

Description:

MFP control board CPU temperature failure

Temperature failure of CPU on the MFP board was detected.

Remedy:

  1. Reboot the machine.
  2. Check the fan connector for proper connection and correct as necessary.
  3. Check the fan for possible overload and correct as necessary.
  4. Fan motor operation check.
  5. Replace MFPB.

 

  • Code: C5501

Description:

AC signal abnormality

The zero cross signal is not input during fusing phase control.

Remedy:

  1. Check the fusing unit for correct installation (whether it is secured in position). 
  2. Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. 
  3. Replace fusing unit. 4 Replace PRCB. 5 Replace DCPU.