Коди помилок Xerox DC 240/250/242/252/260

Перелік помилок при роботі Xerox DC 240/250/242/252/260, причини їх виникнення (CAUSE) та способи усунення (REMEDY)

002-770

   CAUSE: Unable to process job template due to insufficient hard disk space.

   REMEDY: Remove unnecessary data from the hard disk to increase free disk space.

 

003-750

   CAUSE: Unable to store any documents with 2 Sided Book Copy feature.

   REMEDY: Check the 2 Sided Book Copy settings.

 

003-751

   CAUSE: The machine is unable to process size, because the specified document area is too small.

   REMEDY: Increase resolution or scan area size.

 

003-752

   CAUSE: When setting a mixed size document to Full Color/2 Side and attempting to scan at 600dpi, an error occurs.

   REMEDY: Decrease [Scan Resolution] to [400dpi] or less, and rescan.

 

003-753

   CAUSE: When scanning a mixed size document using the 2 sided simultaneous scan feature with 300, 400, or 600dpi, an error occurs.

   REMEDY: Decrease [Scan Resolution] to [200dpi] or less, and rescan.

 

003-754

   CAUSE: An error occurred in the document feeder.

   REMEDY: Reprocess the job.

 

003-757

   CAUSE: When scanning a mixed size document using the 2 sided simultaneous scan feature with400, or 600dpi, an error occurs.

   REMEDY: Decrease [Scan Resolution] to [300dpi] or less, and rescan.

 

003-760

   CAUSE: An incompatible combination of features are specified in the document scan conditions.

   REMEDY: Check the selected options.

 

003-761

   CAUSE: The paper size of the tray selected for auto tray is different from the paper size of the tray selected for Auto Repeat.

   REMEDY: Change the paper size for the tray, or change the [Paper Type Priority] settings.

 

003-763

   CAUSE: An error occurred when reading the Gradation Adjustment Chart.

   REMEDY: Place the Adjustment Chart properly on the document glass.

 

003-795

   CAUSE: When enlarging/reducing a scanned document to the specified paper size, the reduction/enlargement ratio value exceeds the allowed range.

   REMEDY: Take one of the following actions: Manually enter a reduction/enlargement ratio. Change the paper size.

 

005-274

   CAUSE: An error occurred in the document feeder.

   REMEDY: Power- cycle the machine. Contact your Xerox Customer Support Center.

 

012-211

   CAUSE: Finisher malfunctioned.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the relevant remedy, Contact your Xerox Customer Support Center.

 

012-260

   CAUSE: Finisher malfunctioned.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the remedy, Contact your Xerox Customer Support Center.

 

016-210

   CAUSE: An error occurred on the software settings.

   REMEDY: Power- cycle the machine. If the machine is not improved by performing the remedy, Contact your Xerox Customer Support Center.

 

016-219

   CAUSE: The machine does not have the software license.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the remedy, Contact your Xerox Customer Support Center.

 

016-220

   CAUSE: An error occurred in the document scanner.

   REMEDY: Power- cycle the machine. If the machine is not improved by performing the remedy, Contact your Xerox Customer Support Center.

 

016-454

   CAUSE: Unable to retrieve IP address from DNS.

   REMEDY: Check the DNS configurations and IP address retrieve method.

 

016-704

   CAUSE: Documents stored in the mailbox have reached the limit, and hard disk capacity is insufficient.

   REMEDY: Remove unnecessary documents from the mailbox, and save the document.

 

016-708

   CAUSE: Annotation is not possible due to insufficient hard disk space.

   REMEDY: Remove unnecessary data from the hard disk to increase free disk space.

 

016-710

   CAUSE: Delayed print documents cannot be registered.

   REMEDY: Check print options and specify the print data again. If the hard disk is malfunctioning, contact your Xerox Customer Support Center.

 

016-712

 

Refer to 003-751.

 

016-713

   CAUSE: The input password does not agree with the password set to the mailbox.

   REMEDY: Input the correct password.

 

016-714

   CAUSE: Specified mailbox does not exist.

   REMEDY: Create a new mailbox or specify the existing mailbox.

 

016-721

   CAUSE: An error occurred during print processing. Probable causes are as follows: 1. Printing was instructed by [automatic tray selection] when [Paper Type Priority] is set to [Automatic Tray switching Off] for all paper in the [Common Settings]. 2. ESC/P command error   REMEDY:1. When printing by automatic tray selection, set one of the paper types to a setting other than [Automatic Tray switching Off] in [Paper Type Priority]. 2. Check print data.

 

016-735

   CAUSE: Attempted to print [Job Template List] while updating the job template.

   REMEDY: Retry printing after waiting for a period.

 

016-748

   CAUSE: Printing is not possible due to insufficient hard disk space.

   REMEDY: Reduce the number of pages of print data, for example, by dividing up the print data or printing one copy at a time when making multiple copies.

 

016-755

   CAUSE: Attempted to process PDF file which was specified to printing prohibited.

   REMEDY: Cancel the printing prohibited specification using Adobe Reader, and try to print again.

 

016-756

   CAUSE: No permissions to use the service.

   REMEDY: Check with your System Administrator.

 

016-757

   CAUSE: Password is incorrect.

   REMEDY: Enter the correct password.

 

016-758

   CAUSE: No Permissions to use service.

   REMEDY: Check with your Auditron Administrator.

 

016-759

   CAUSE: Maximum number of pages for this service has been reached.

   REMEDY: Check with your Auditron Administrator.

 

016-764

   CAUSE: Can not connect to the SMTP server.

   REMEDY: Contact the SMTP server administrator.

 

016-765

   CAUSE: Could not send mail because the hard disk on the SMTP server was full.

   REMEDY: Contact the SMTP server administrator.

 

016-766

   CAUSE: An error occurred on the SMTP server.

   REMEDY: Contact the SMTP server administrator.

 

016-767

   CAUSE: Could not send mail because the mail address was wrong.

   REMEDY: Check the mail address and transmit again.

 

016-768

   CAUSE: Could not connect to the SMTP server as the mail address of the machine was incorrect.

   REMEDY: Check the mail address of the machine.

 

016-769

   CAUSE: The SMTP server does not support confirmation of mail distribution (DSN).

   REMEDY: Send mail without setting confirmation of mail distribution (DSN).

 

016-773

   CAUSE: The IP address for the machine is not set properly.

   REMEDY: Check the DHCP environment. Or, specify a fixed IP address for the machine.

 

016-774

   CAUSE: Compression conversion is not possible due to insufficient hard disk space.

   REMEDY: Remove unnecessary data from the hard disk to increase free disk space.

 

016-775

   CAUSE: Image conversion is not possible due to insufficient hard disk space.

   REMEDY: Remove unnecessary data from the hard disk to increase free disk space.

 

016-777

   CAUSE: A hard disk error occurred during image processing.

   REMEDY: The hard disk might be defective. When replacing a hard disk, contact your Xerox Customer Support Center.

 

016-778

   CAUSE: Conversion processing of scanned image was interrupted, because of insufficient disk space.

   REMEDY: Remove unnecessary data from the hard disk to increase free disk space.

 

016-779

   CAUSE: An error occurred during scanned image conversion processing.

   REMEDY: Retry scanning.

 

016-780

   CAUSE: A hard disk error occurred during scanned image conversion processing.

   REMEDY: The hard disk might be defective. When replacing a hard disk, contact your Xerox Customer Support Center.

 

016-786

   CAUSE: When using the scan feature, hard disk capacity is insufficient for writing to a file.

   REMEDY: Either remove unnecessary data from the hard disk to increase free disk space, or initialize the hard disk.

 

016-788

   CAUSE: Failed to load a file from the Web browser.

   REMEDY: Take one of the following actions, and try again. Reload the browser page Restart the browser Power-cycle the machine.

 

016-789

   CAUSE: Insufficient space available for mail processing. Processing was interrupted.

   REMEDY: Reduce resolution or reduce/enlarge ratio to decrease the data size, or send in several pieces.

 

016-791

   CAUSE: In [Scan to FTP/SMB], or [Job Template], the forwarding destination or job template save location could not be accessed.

   REMEDY: Check whether you can access the specified forwarding destination.

 

016-792

 

[Cause Specified job history could not be acquired, when printing [Job Counter Report]

   REMEDY: Specified job history does not exist.

 

016-793

   CAUSE: The hard disk has run out free space.

   REMEDY: Either remove unnecessary data from the hard disk to increase free disk space, or initialize the hard disk.

 

016-794

   CAUSE: A medium is not inserted correctly.

   REMEDY: Insert the medium correctly.

 

016-795

   CAUSE: An error occurred when reading data stored in a media.

   REMEDY: Check the data stored in the media with a computer.

 

021-750

   CAUSE: During an inspection or maintenance request, a transmission error occurred, and your Xerox Customer Support Center could not be contacted.

   REMEDY: Check that the phone lines are connected, and try sending an inspection or maintenance request again after a short time. If the error persists, contact your Xerox Customer Support Center.

 

027-452

   CAUSE: IP address already exists.

   REMEDY: Change the IP address.

 

027-453

   CAUSE: Failed to obtain IP address from DHCP server.

   REMEDY: Change the IP address manually.

 

027-700

   CAUSE: The medium is damaged.

   REMEDY: Check the media with a computer.

 

027-701

   CAUSE: A medium is not inserted correctly.

   REMEDY: Insert the medium correctly.

 

027-702

   CAUSE: No data is stored in the medium, or the data stored in the medium is damaged.

   REMEDY: Check the data stored in the media with a computer.

 

027-703

   CAUSE: A media reader is not connected with the machine correctly.

   REMEDY: Check the connection between the media reader and the machine.

 

027-720

   CAUSE: Unable to find the server of an application interface destination.

   REMEDY: Check DNS server address. Or check whether an application interface (CentreWare Flow Service) installed on the computer is registered by DNS server or not.

 

027-721

   CAUSE: An application interface destination does not exist.

   REMEDY: Check whether an application linked (CentreWare Flow Service) operates correctly.

 

027-722

   CAUSE: The jobs was timed out during connection with an application interface destination.

   REMEDY: Try to process the job flow again.

 

027-723

   CAUSE: Authentication at the application interface destination (CentreWare Flow Service) fails.

   REMEDY: Check a user name and password that is used when creating a job flow.

 

027-725

   CAUSE: A job operation failed using an application interface.

   REMEDY: Check whether an application linked (CentreWare Flow Service) operates correctly. When it is operating, check the log. When it is not operating, check the network environments.

 

027-727

   CAUSE: A parameter is illegal during an application interface.

   REMEDY: Try to process the job flow again.

 

027-728

   CAUSE: The number of files that is required to send to external services exceeds the maximum number of files that can be sent.

   REMEDY: Try to send again after decreasing the number of pages that is lower than the maximum number.

 

027-750

   CAUSE: Attempted to command a job flow to a print document. Print documents are not supported by job flows.

   REMEDY: Check the document before starting the job flow.

 

027-751

   CAUSE: When following the job flow, an error occurred.

   REMEDY: Check the settings for the job flow.

 

027-770

   CAUSE: The print data cannot be processed because of PDL error.

   REMEDY: Check the print data and try to print again.

 

027-771

   CAUSE: A disk full error occurred.

   REMEDY: Remove unnecessary data from the hard disk to increase free disk space.

 

027-796

   CAUSE: When the machine is configured to only print attached documents when received by mail, a message with no attachments is discarded upon receipt.

   REMEDY: To print the mail body or header information as well, change settings in the Properties screen of CentreWare Internet Services.

 

027-797

   CAUSE: Invalid received mail output destination.

   REMEDY: Specify a correct output destination, and send the mail again.

 

047-210

   CAUSE: An error occurred with the offset stacking module.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

062-210

   CAUSE: The document feeder malfunctioned.

   REMEDY: Contact your Xerox Customer Support Center.

 

062-211

   CAUSE: An error occurred in the document feeder.

   REMEDY: Contact your Xerox Customer Support Center.

 

062-220

 

Refer to 062-210.

 

062-277

   CAUSE: A communications error occurred between the document scan unit and the document feeder.

   REMEDY: Contact your Xerox Customer Support Center.

 

062-278

   CAUSE: An error occurred in the document feeder.

   REMEDY: Power- cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

062-790

   CAUSE: The scanned document is copy-protected.

   REMEDY: Refer to "Illegal Copies and Printouts" (P.23), and check to see if the document can be copied.

 

063-210

 

Refer to 062-211.

 

065-210

   CAUSE: An error occurred with the machine.

   REMEDY: Contact your Xerox Customer Support Center.

 

065-215

   CAUSE: An error occurred in the document feeder.

   REMEDY: Power- cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

065-219

 

Refer to 062-210.

 

071-210

   CAUSE: The Tray 1 malfunctioned.

   REMEDY: Check paper loaded in the Tray 1, and power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center. Trays other than the Tray 1 can be used.

 

072-210

   CAUSE: The Tray 2 malfunctioned.

   REMEDY: Check paper loaded in the Tray 2, and power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center. Trays other than the Tray 2 can be used.

 

073-210

   CAUSE: The Tray 3 malfunctioned.

   REMEDY: Check paper loaded in the Tray 3, and power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center. Trays other than the Tray 3 can be used.

 

074-210

   CAUSE: The Tray 4 malfunctioned.

   REMEDY: Check paper loaded in the Tray 4, and power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center. Trays other than the Tray 4 can be used.

 

075-211

   CAUSE: The Tray 5 (bypass) malfunctioned.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

078-250

   CAUSE: The high capacity tray (the Tray 6) malfunctioned.

   REMEDY: Power- cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

116-210

   CAUSE: An error occurred with the media reader.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

116-212

   CAUSE: A connecting cable is not connected with a media reader correctly.

   REMEDY: Connect the connecting cable and power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

116-704

   CAUSE: A medium is not inserted correctly.

   REMEDY: Insert the medium correctly.

 

116-705

 

Refer to 016-795.

 

116-701

   CAUSE: 2 sided print could not be made due to insufficient memory.

   REMEDY: Print each side.

 

116-713

   CAUSE: Job was divided and printed due to insufficient disk space.

   REMEDY: Remove unnecessary data from the hard disk to increase free disk space.

 

116-780

   CAUSE: There is a problem with the document attached to the received mail.

   REMEDY: Check the attached document.

 

116-790

   CAUSE: The settings for stapling are canceled and prints the data.

   REMEDY: Confirm the staple position and try to print again.

 

123-400

   CAUSE: A malfunction occurred in the machine.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

124-705

   CAUSE: The settings for punching are canceled.

   REMEDY: Confirm the punching position and try to print again.

 

124-706

   CAUSE: The settings for folding are canceled.

   REMEDY: Confirm the folding settings and try to print again.

 

124-709

   CAUSE: The number of pages exceeds the number of pages that can be stapled.

   REMEDY: Decrease the number of pages, or cancel the stapling settings, then try to print again.

 

127-210

   CAUSE: A malfunction occurred in the machine.

   REMEDY: Power-cycle the machine. If the machine is not improved by performing the remedy, contact your Xerox Customer Support Center.

 

switch01

   Switch off the machine.       CAUSE: An error occurred.

   REMEDY: Turn off the power, wait until the touch screen goes dark, and then turn on power again. If the message persists, record the displayed contents. Switch off the machine immediately, wait for the touch screen to go dark, and contact your Xerox Customer Support Center.

 

switch02

   Completed with an error.    CAUSE: An error occurred.

   REMEDY: Retry the same procedure after waiting for a period. A fault has occurred. The machine has rebooted. Select [Close]. If the problem persists, call for service.

 

switch03

   CAUSE: An auto-recoverable internal error occurred, and the machine restarted automatically.

   REMEDY: Select the [Close] button. The machine is operating normally now. If the error persists, call your Xerox Customer Support Center.